At PawHut Store, we want you and your furry friends to be completely satisfied with every purchase. We stand behind the quality of our premium pet care products, from our cozy Cat Beds to our engaging Dog Toys. If you’re not entirely happy with your order, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of you receiving your order.

How to Initiate a Return or Exchange

To start the process, please follow these steps:

  1. Contact Our Customer Care Team: Email us at [email protected] within the 15-day window. Please include your order number and details about the product you would like to return or exchange.
  2. Wait for Instructions: Our team will respond with a Returns Merchandise Authorization (RMA) number and specific instructions on where to send the item. Please do not send anything back without an RMA number.
  3. Package the Item Securely: Please repackage the item in its original packaging, if possible, including all tags and accessories.
  4. Ship the Item Back: Mail the return package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).
Please Note: For health and safety reasons, we cannot accept returns or exchanges on the following categories of products:
  • Cat Flea & Tick Treatment
  • Cat Food
  • Dog Flea & Tick Treatment
  • Dog Food
  • Cat Treats
These items are final sale due to their nature as consumable and health-related products.

Refund Process

Once we receive and inspect your returned item:

  • Timeline: Refunds will be processed to your original payment method within 5-7 business days of us receiving the return.
  • Method: Your refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your bank or payment provider’s processing times.
  • Deductions: Please note that original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Return & Exchange Request Email Template

To make the process easier, you can use the template below to email us at [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Hello PawHut Store Team,

I would like to request a [return/exchange] for an item from my recent order, Order Number: [Your Order Number].

Product Name: [Name of the product, e.g., ‘Cozy Plush Cat Bed’]

Reason for Return/Exchange: [Please briefly explain the reason, e.g., ‘The size was too small for my cat.’]

I have read and understand the Returns & Exchanges policy on your website.

Please provide me with the next steps and an RMA number.

Thank you,

[Your Full Name]

Questions?

We’re always happy to help ensure you and your pet are happy. If you have any questions about our returns process, don’t hesitate to reach out to our friendly customer care team at [email protected].

Thank you for trusting PawHut Store for your pet family’s needs!