Welcome to PawHut Store! We are an online retailer dedicated to providing quality products for pet lovers, committed to making life better for you and your furry family members. Please read the following Terms and Conditions carefully before visiting and using our website (petsalestore.com).
These terms apply to all visitors, users, and customers purchasing products from our website. By accessing our site or placing an order, you agree to be bound by these Terms and Conditions.
1. Website Use and Account
1.1 Eligibility
You must be of legal age to place an order on our website. By placing an order, you represent that you are of legal age and capable of forming a binding contract.
1.2 Account Registration
While you can browse our website without registering an account, placing an order requires creating one. You are responsible for:
- Providing accurate, current, and complete account information
- Keeping your account password and all activities confidential
- Promptly updating your account information
- Notifying us of any unauthorized use of your account
2. Product and Order Information
2.1 Product Description
PawHut Store strives to ensure product descriptions, images, and specifications are as accurate as possible. However, we do not guarantee that product descriptions, colors, or other content on the website are accurate, complete, reliable, current, or error-free.
2.2 Pricing Information
We reserve the right to change product prices without prior notice. While we strive to provide accurate pricing, pricing errors may occur. If we discover an error, we reserve the right to refuse or cancel any orders placed at the incorrect price.
2.3 Order Acceptance
Your order constitutes an offer to purchase products. All orders must be accepted by us before they become effective. We may refuse or cancel your order for reasons including but not limited to insufficient stock or pricing errors.
2.4 Non-Returnable Products
For health and safety reasons, the following product categories are final sale and not eligible for return or exchange:
- Cat flea and tick treatments
- Cat food
- Dog flea and tick treatments
- Dog food
- Cat treats
3. Payment Terms
3.1 Accepted Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
3.2 Payment Security
All payment transactions are protected using encryption technology. We do not store your full payment card details.
3.3 Invoice
After completing a purchase, we will send your order confirmation and invoice via email.
4. Shipping and Delivery
4.1 Shipping Areas
We ship worldwide (excluding Asia and some remote regions). If your location is undeliverable, we will notify you during checkout.
4.2 Order Processing
Order processing takes 1-2 business days. During this time, we carefully handle and pack your order.
4.3 Shipping Options
We offer two shipping options:
- Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch. Cost: $12.95 (flat rate).
- Free Shipping: Shipped via EMS. Delivery within 15-25 business days after dispatch. Free for all orders over $50.
4.4 Delivery Risk
Risk of loss transfers to you upon delivery to the carrier. We are not responsible for any damage or loss during shipping.
4.5 Import Taxes and Duties
For international orders, you may be required to pay import taxes, duties, and related fees. These are not included in the product or shipping prices and are your responsibility.
5. Return and Refund Policy
5.1 Return Timeframe
We accept returns and exchanges for most items within 15 days of receiving your order.
5.2 Return Process
To initiate a return or exchange:
- Contact our customer service team at [email protected] within the 15-day window
- Provide your order number and product details
- Wait for our team to issue a Return Merchandise Authorization (RMA) number and instructions
- Securely package the item (use original packaging if possible)
- Ship the item back to the provided address
5.3 Refund Processing
After we receive and inspect the returned item:
- Timeframe: Refunds will be processed within 5–7 business days after we receive the return
- Method: Refunds will be issued to the original payment method
- Deductions: Original shipping costs are non-refundable unless the return is due to our error
5.4 Return Shipping Costs
Unless the return is due to our error (e.g., wrong item sent), return shipping costs are the customer’s responsibility.
6. Intellectual Property
6.1 Website Content
All content on the PawHut Store website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of us or our content suppliers and is protected by copyright laws.
6.2 Trademarks
PawHut Store and related logos and graphics are our trademarks or registered trademarks in the U.S. and/or other countries. Our trademarks may not be used without explicit written permission.
6.3 User-Generated Content
If you submit any content to our site (e.g., reviews), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, copy, modify, adapt, publish, translate, and distribute such content.
7. Limitation of Liability
7.1 Product Use
You are responsible for using our products correctly according to the instructions and safety guidelines. We are not liable for any damages resulting from misuse, abuse, or failure to follow product instructions.
7.2 Indirect Damages
Under no circumstances shall PawHut Store, its employees, directors, or agents be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use or inability to use our products or services.
7.3 Liability Cap
Our total liability and your exclusive remedy for any claim shall be limited to the amount you paid for the product giving rise to the claim.
8. Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to our data practices as described in the Privacy Policy.
9. General Terms
9.1 Amendments
We reserve the right to modify these Terms and Conditions at any time. Changes will become effective once posted on the website. Continued use of our site indicates acceptance of